Q1: I do not know your company well, how can I trust you?

A: ChenYang(Guangzhou) Technology Co., Limited is located in Guangzhou, we are professional manufacturing in various digiatl printers (like DTF printer, DTG printer, UV priner, eco solvent printer, solvent printer, etc ) since 2011.

Our quality: printers in CE, SGS, MSDS certificates; all printers go through strictly quality inspection before shipment.

Good logistics service! Professional enginners team 24 hours online service.

Q2: How can we guarantee quality?

A: Always a pre-production sample before mass production;
Always final Inspection before shipment;

Printer in 1 year warranty, excluding printhead and ink system spare parts. When the warranty expired, our company will still give you technician support for free.

Printing software + manual + installation & maintenance videos record into CD and pack with printer together;

extra spare parts for back-up ; just keep them for further replacement in the future.

Professional online after-sale service.

Q3: What services can we provide?

A: Accepted Delivery Terms: FOB, CFR, CIF, EXW, FAS, CIP, FCA, CPT, DEQ, DDP, DDU, Express Delivery, DAF, DES;
Accepted Payment Currency: USD, EUR, JPY, CAD, AUD, HKD, GBP, CNY, CHF;
Accepted Payment Type: T/T, MoneyGram, Credit Card, PayPal, Western Union, Cash, Escrow;
Language Spoken: English, Chinese, Spanish, Japanese, Portuguese, German, Arabic, French, Russian, Korean, Hindi, Italian.

Q4: How to receive my order? Is it safe during shipping?

A:For the items you purchased, we will arrange shipping by sea or international express delivery ( the carriers are DHL, FedEx, TNT, UPS).

It shall be quite safe during shipping by sea or air. Additionally, we will purchase sea shipment insurance as a guarantee for your order.

Q5: Can we send our technician to your factory for training?

A: Yes, you are warmly welcome to visit us for free training.

Q6: If I have some technical problem, how can you help us to solve it?

A: Yes, our professional after-sale technicians team will provide 24 hours online service, calls and videos calls are available.

Besides, manual + installation & operation &maintenance videos record into CD and pack with printers together.

Q7: Can I get printed samples before Ordering?

A: Yes, on your request, we can provide samples before place an order. We believe in 100% customer satisfaction more important.

You can send your original designs to us, so that we could print them and take videos for you, surely video calls during your designs printing is available.

Q8:Is Kongkim printer operation easy for a first-time user?

A: Yes, it is easy to use our Kongkim printers and other equipment, no matter for fresh new experienced users. Still, if you need any assistance, we’re available to help you out 24 hours.

We will well install printheads + cables + dampers before shipment.

Printing software will help to install by controll your computer remotely on Anydesk.

Surely manual and videos are recorded into CD and pack with printer, we could send to your email or other ways as you requested too.

Q9: Is Kongkim printer customized?

A: Yes, more than 10 sets printer could be customized, production time will be around 15-30 days.

Your logo will be on printers.

Surely your customized requirements are welcome.

Q10: In digital printing industry, how's Kongkim printer in the rank?

A: According to all feedbacks of customers from various countries, our Kongkim printers quality and after-sales service are far beyond their requirements, and customers are much satisfied with our company. most of clients keep ordering printers from us.

High quality and best service are our Chenyang company first pursue always .

We insist on doing business with integrity, we have lots of customers all around the word.

Looking forward to support your printing business larger and larger together.